Hello there, jane24.
Currently, we have an open investigation regarding the error you received. Rest assured that our engineers are doing their best to fix this as soon as possible.
I encourage you to call our support team to add your company details to the list of affected users. Please follow these steps to do so.
Here's an article for more tips about managing QuickBooks subscription: Manage billing, payment, and subscription info in QuickBooks Online.
We appreciate your patience as we continue investigating this. If you have other concerns, the Community is always available to help. Feel free to share your inquiry, and I'll be prompt in assisting you.
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