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Thank you for reaching out to the Community, phmason224. I appreciate the detailed information you provided regarding the error message and the troubleshooting steps you've already attempted. I understand the importance of accessing your QuickBooks Self-Employed (QBSE) app, and I'm here to provide some insight on this matter.
At this time, there's an ongoing investigation (INV-106784) about being unable to log in using the mobile app and encountering an error message Parameter specified as non-null is null: method okhttp3.internal.Util.c,parameter $this_asFactory. Rest assured that our engineering team is actively working to resolve this issue.
To add you to the list of affected users, I recommend contacting our Customer Support Team. This proactive step will ensure you receive a notification once it's fixed. Here's how to reach them:
- Navigate the Help menu in your QBSE account through a web browser.
- Click the Contact US button.
- Type a brief description in the field box and select Continue.
- Choose how to connect, Chat with us, or Have us call you.
Our live support is available Monday to Friday, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM PT.
As a workaround, you can access your QBSE account through a web browser instead of the mobile app to continue your work.
As your future references, you might also want to check out this article to learn more about categorizing transactions: Categorise transactions in QuickBooks Self-Employed.
We're committed to keeping you informed about the progress of our investigation and will notify you as soon as a solution is available. If you encounter any other issues or have additional questions, please feel free to reach out. I'm here and ready to assist you every step of the way. Your patience and understanding during this time are greatly appreciated.
