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datc421
Level 1

Unableto reauthenticate Monzo Accounts

Displays this message for each account Reauthenticate your Monzo (UK) connection. (350)

2 REPLIES 2
Bryan_M
QuickBooks Team

Unableto reauthenticate Monzo Accounts

Hello @datc421. Thank you for specifying the exact error you encountered while reauthenticating your bank in QuickBooks.

 

To resolve this issue, refresh your browser, then disconnect and reconnect your bank account 

 

Here's how:

 

  1. On your Bank Transactions page, select the account tile for Monzo Bank.
  2. Click the Pencil icon and choose Edit account details.
  3. Check the box labeled Disconnect this account on save.
  4. Choose Yes when prompted.
  5. Reconnect your bank account to complete the reauthentication process.

 

If you have any additional questions, feel free to return here, and we'll be happy to assist you further.

datc421
Level 1

Unableto reauthenticate Monzo Accounts

I tried that and also tried it in incognito mode and it still fails

 

It has been escalated to T2 suport and they are investigating it.

 

I'll updated when I hear anything

 

Kind regards


Dan

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