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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

What happened to 24/7 support?

I've just been the middle of a screen share with an agent.  Then I get disconnected.  So I try again  and it says technical error.  I then try calling the number and the office says its closed.  What about persons who do their accounts at night?  
QuickBooks Team

What happened to 24/7 support?

Thank you for bringing this to our attention, @EPC-NOD. I'm here to share our support information.


To assist you better, can you please provide more information about the process you're trying to solve through the screen share? 


If you have any questions or doubts, the Community is always available to assist you 24/7. You can post your queries on the public forum and receive help from our team of experts and other QuickBooks users. However, please avoid sharing any personal information in your posts.


Moreover, our chat support team is available throughout the day from Monday to Friday. If you prefer to speak to someone over the phone, our support team is available from 8:00 AM to 10:00 PM, Monday to Friday, and from 8:00 AM to 6:00 PM on Saturdays and Sundays.


Regarding the error message you encountered during the reconnection of your screen-sharing session, this could be due to a systematic issue with the connections. As for the office being closed, did you use the phone number mentioned in this article: Contact QuickBooks Time support?


Additionally, you can refer to this article to personalise your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.


Let us know if you have further concerns about getting in touch with your support team. We're here to help you in any way we can.

Level 1

What happened to 24/7 support?

It was the number given on the QuickBooks  screen when it said a technical error occurred.  The number said you closed much earlier than 10pm.  Currently I'm still waiting for a reply from my support contact that I lodged over the weekend about VAT being set up somehow and not being able to turn it off.

QuickBooks Team

What happened to 24/7 support?

Hi EPC-NOD, thanks for getting back in touch


We'd like to share some additional information with you on the contact options for QuickBooks Online UK to clear up any confusion.


QuickBooks Online Phone support is available Monday to Friday 8am to 7pm on 0808 234 5337 (free from UK mobile & landlines). 

QuickBooks Online Live Messaging is available Monday to Friday 8am to 10pm, Saturday and Sunday 8am to 6pm. You can access the service here or by selecting the Help option in your QuickBooks account.


For support outside of these hours, you can reach out to the Community, or check out our self-help guides.


We've provided some information on your VAT query on your previous Community post, to keep the responses streamlined. Please get back in touch if you require any further support. 

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