Let's work together on some troubleshooting steps to help you save the item smoothly, btgas4u.
Outdated files can interfere with how QuickBooks Online (QBO) shows data. To fix this, clear your browser's cache and cookies. This will allow your browser to download the latest files and may resolve the issue. For detailed steps, check this article: Clear Cache and Cookies to Resolve Issues.
If clearing the cache doesn’t work, use a different web browser to check whether the issue is specific to the one you’re currently using.
I'll be sharing this link that will guide you in tracking your product or service item in QuickBooks: Add product and service items to QuickBooks.
Let me know if you have questions related to QuickBooks. I'm here to help.
