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enquiries8
Level 2

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

 
Solved
Best answer August 02, 2019

Accepted Solutions
TaliaI
QuickBooks Team

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Can we also confirm if you get the option to select Fit to page option under Scale?

 

Thanks,

 

Talia

 

 

 

 

View solution in original post

10 REPLIES 10
EdwardR
QuickBooks Team

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Hello and welcome to the Community.

 

Can I please confirm which version of QuickBooks payroll you are using? Could you please send a screenshot of the employee section and the payslip.

 

Thanks.

enquiries8
Level 2

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Sure, see attached file The printout spans across multiple pages (horizontally and vertically) so it does not fit on one a4 paper i have tried printing alternative pdf files from other sources and these print file suggesting print settings are ok (i've checked anyway and there is no zoom that i can find and paper source is set to a4)
EdwardR
QuickBooks Team

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Can I please confirm whether you get same issue when printing using an alternative web browser?

 

 

enquiries8
Level 2

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Unfortuntately I do not have access to an alternative web browser
TaliaI
QuickBooks Team

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Can we also confirm if you get the option to select Fit to page option under Scale?

 

Thanks,

 

Talia

 

 

 

 

enquiries8
Level 2

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Yeah (found it, duh!)) it solves the problem. strange that it doesn't affect other pdf's but there you go! thanks
AB111
Level 3

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

I get the same problem, have spent ages messing around trying to save in different formats etc, but I've now found 'fit to page' works! We shouldn't need to faff about like this though, surely the PDF should just print out properly. I have the same problem with CIS statements. Not great really.

EmmaM
QuickBooks Team

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Hello AB111

 

We can certainly pass on your feedback to our product engineers sometimes with computers and printers having different settings some changes in settings may be necessary.

 

Emma

AB111
Level 3

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Hi Emma,

Thanks for passing on the feedback to the product engineers. It’s just an irritating pain in the neck, you ought to be able to just print out a PDF without changing settings.

 

Many thanks.

EmmaM
QuickBooks Team

When I download payslips as PDF files they span multiple pages of A4 the problem isn't printer settings and occurs on multiple pc's

Hello AB111

 

You are welcome:) We do get where you are coming from.Any other queries please do reach out to us here at the Community.

 

Thanks

Emma

 

 

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