There are some reasons why you're unable to save the expense transaction in QuickBooks Sole Trader, Richard. I'll outline them below along with the solution.
While encountering issues with the Save button when adding expenses in QuickBooks is uncommon, it can occur for various reasons:
- Temporary glitches or bugs in the app might prevent certain buttons from displaying correctly.
- Using an outdated version of the QuickBooks app can also cause display or functionality issues.
- Or, it may be due to a mobile cache issue.
To address this issue, let's perform some basic troubleshooting steps to determine if it's related to the mobile app. Refer to the steps below:
For iOS:
- Go to Settings, then tap General.
- Click iPhone Storage, then tap the QuickBooks Online app.
- Select Offload App.
It will free up the storage without deleting your app's documents and data.
For Android:
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
If the issue persists, uninstall and reinstall the QuickBooks mobile application. It can fix many issues related to corrupted application files or cached data.
Alternatively, you can also access your QuickBooks app account using the supported web browser so you can enter expenses and save them successfully: System requirements for QuickBooks products.
Additionally, most reports are accessible depending on your subscription levels. Here is the list of reports available for your plan: Reports included in your QuickBooks subscription. These financial reports provide snapshots of various aspects of your business.
In case you have any follow-up questions about your expense transaction or anything else related to QuickBooks, feel free to ask me. I'm always here to help you. Take care!