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bradleykilshaw
Level 1

Where s my customers list

Quickbooks have lost all my accounts for 5 years..all my customers emails and phone numbers..duplicated invoices..consistency failed me

1 REPLY 1
NerbynMaeI
QuickBooks Team

Where s my customers list

I understand how vital your accounts in QuickBooks, Bradley. I want to ensure you know where you can see your customer's list in QuickBooks Solopreneur.


To begin with, can you clarify what you meant when you said you lost all accounts, and what specific issue you have encountered with duplicated invoices? Any additional information can help us resolve this effectively. Also, please ensure to check your customer's info by checking the customer's columns. Here's how:
 

  1. Log in to your QuickBooks Solopreneur account.
  2. Go to the Customers and Goals menu.
  3. Click the Gear Icon to see if the Columns are checked.

 

However, if you have already checked and there's no info showing. we can begin logging out of your QuickBooks Solopreneur account in the browser you use, and sign in through a private or incognito window. Here are some keyboard shortcuts to help: 
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N

 

Next, try to view your customer contact list again to see if it works. If successful, return to your regular browser and clear the cache. Emptying removes cookies that prevent web pages from excessive data buildup. You can also utilize other supported browsers.

 

Lastly, I'll share this article that provides instructions on how to record a customer refund in QuickBooks Solopreneur: Record a customer refund in QuickBooks Sole Trader.

 

The Community team are always here if you have any other questions or need further assistance with your customer list. Please don't hesitate to reply below and I'm committed to helping you find solutions and look forward to hearing from you. 

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