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Why am I getting error Message 108 Theres a message on your banks website that needs your attention however loging in to my CapitalOne (UK) account there are no messages?

 
5 REPLIES 5
QuickBooks Team

Re: Why am I getting error Message 108 Theres a message on your banks website that needs your att...


Hello starbeads,

 

Welcome to the Community - thank you for your question!

 

Can you confirm that there are no new terms and conditions to agree to, and that your email address is verified within your CapitalOne account?

 

Thanks,

 

Talia

Not applicable

Hi Talia, Yes all information is correct and have had no emails, letters or pop messages when logged in. Thanks

 
QuickBooks Team

Re: Hi Talia, Yes all information is correct and have had no emails, letters or pop messages when...

 

Thanks for checking that, starbeads.

 

 

Can you attempt to update the account by signing into QuickBooks through an incognito (private browsing) window and going to Banking > Pencil icon on bank account > edit sign in-info and completing your banks login info to see if this removes the error.

Not applicable

Tried Safari Private Browser, Firefox and Chrome all say I have unread messages which I log in to my Private Messages on Capital One and there are none.

 
QuickBooks Team

Re: Tried Safari Private Browser, Firefox and Chrome all say I have unread messages which I log i...

Hello starbeads,

 

Thank you for dropping by here in the Community. Allow me to step in and help get rid of the error message when connecting your bank in QuickBooks Online.

 

Since you're unable to locate any error message from the website, I recommend contacting your Bank Customer Service. One of them will need to check your account and make sure there's no pending message that need's your response.

 

After getting confirmation, if you continue to get the error message, it would be best to reach out to our Support Specialists this time. They'll need to take over and perform further troubleshooting on your behalf.

 

You can reach them through these steps:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Click the Contact us hyperlink.

For future reference in case you're unable to download bank transactions, you can visit this article:

 

What to do if bank transactions won’t download.

 

As always, let me know for any additional questions you may concerning your Bank Feeds. The Community will be sure to get back to you.