Hello, Lindsey. There could be several reasons why your photos from receipts are not uploaded to QuickBooks Online (QBO). I'll provide insights about it.
Before we proceed, could you confirm if you're facing any error messages during the receipt upload process? If so, providing details about the error would assist us in pinpointing the underlying issue.
Also, here are a few things to remember before uploading receipts:
- QuickBooks is compatible with PDF, JPEG, JPG, GIF, and PNG files. If you possess HEIC images from a recent iPhone or iPad, you can convert these HEIC files into a supported format.
- Receipt snap only supports the home currency. It doesn't support different currencies.
In the meantime, I suggest clearing your application's data to enable the software to function more smoothly. Please follow the steps outlined below:
Android devices:
- Go to your device's Settings.
- Navigate to Applications or Application Manager.
- Select the QuickBooks Mobile app from the list.
- Tap on Storage, then Clear Data.
iOS devices:
- Navigate to your device's Settings.
- Go to General, then iPhone Storage.
- Choose the QuickBooks Mobile app from the list.
- Tap the Offload app option.
Furthermore, ensure you have a stable internet connection for optimal app performance. To troubleshoot QuickBooks Mobile, refer to the following steps: Fix common errors in the QuickBooks Online mobile app.
I've also included a resource that details the features and activities available in the app: QuickBooks Online app overview.
Our team encourages you to visit us or comment below if you have any additional questions or need assistance using the mobile version of the program. As always, we'll be around to help you out again. Have a good one.
