Let's make sure that the selected transaction have the necessary information, tammy201087.
QuickBooks accepts bank transactions into your register if they have a Payee, VAT rate, and Category. However, if these information are filled-out, and you still can't accept them, I suggest using a private browser.
It's also best if you can provide any error that prompted or the unexpected behavior when trying to accept transactions by batch.
You can also use this reference on how to manage downloaded bank transactions.
If there's anything else that I can help you with, please reach out to us.