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Level 1

Why has my background turned black?

QuickBooks Team
QuickBooks Team

Why has my background turned black?

Let's perform some troubleshooting steps to get rid of the black background in QuickBooks Online (QBO), steve118.


It's possible the browser's cache data is full or damaged causing the background don't load properly. To better isolate this one, let's try accessing QBO using a private window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.


Just press CTRL + Shift + N for Google Chrome, or click the Settings and More icon in the upper-right hand corner, and then select New In Private window for Microsoft Edge.


If it works, go back to your original browser and clear the browser's cache to delete the temporary Internet files. You can also use other supported, up-to-date browsers to be thorough. For the steps and details, please check out this article: Clear cache and cookies to fix issues when using QuickBooks Online.


I have a link here where you can find articles about managing your business in your Online account:


Keep me posted if you need a hand with running transactions or any QBO related. I'm glad to help.