Incorrect payment details, insufficient funds, or ongoing maintenance with your bank account could cause the payment to be declined, @amersi.
Before we proceed, did you receive an error message about the declined payment? If so, could you share the exact error message to help me provide the most accurate solution?
In the meantime, please double-check your card details and ensure there are sufficient funds available for your subscription. You may also want to check with your bank for any notifications or ongoing maintenance that could impact the payment.
In addition, try refreshing the Billing & Subscription page and resubmitting the payment.
If the issue persists, I recommend contacting our Live Support Team. They can take a closer look into your account and assist in resolving the payment issue.
Here’s how to reach our live experts:
- Log in to your QBO account and select the Help (?) icon.
- Scroll down to select the Contact Us button and follow the prompts.
- You will be able to request a callback or start a live chat with an expert.
For callbacks, we’re available Monday through Friday from 8:00 AM to 6:00 PM. If you prefer live chat, we’re here to help Monday to Friday, 8:00 AM to 8:00 PM, and on weekends from 8:00 AM to 6:00 PM.
Feel free to reply here if you have more questions or need further clarification.
