Hello there, Swan.
We understand how it can be concerning when something doesn’t work as expected, especially after you’ve taken steps to ensure it should.
Even though the “Auto Submit” setting is selected in QuickBooks, there can be underlying factors, such as connectivity issues, software updates, or account-specific settings, that can affect the submission of your Full Payment Submission (FPS).
To resolve this, we recommend contacting our Customer Phone support team. They’ve got the necessary tools to take a closer look at your account and troubleshoot the issue directly.
Here's how you can contact them:
- Go to Help and choose the Search tab.
- In the search field, type in contact support.
- Click the Contact Us button.
- Choose between the methods to connect with our support.
- Follow the on-screen steps based on your choice.
Let us know if you have additional questions or concerns, and we're here to help.
