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charlottebrown270719
Level 1

Why is QuickBooks not tracking my mileage?

About a month ago, QuickBooks completely stopped tracking my mileage. I've done all the troubleshooting and reinstalled the app 3 times. Please someone help.

1 REPLY 1
JoelES
QuickBooks Team

Why is QuickBooks not tracking my mileage?

I understand how frustrating this must be, especially since mileage tracking was working fine before, and you’ve already tried reinstalling the app multiple times. If QuickBooks suddenly stopped tracking mileage, it’s due to disabled location permissions, restrictive battery or data saver settings, or connectivity issues with the app.

 

To help ensure that your mileage tracking continues to work, I recommend trying the troubleshooting steps outlined in the article: Fix common issues in the QuickBooks mobile app.

 

If the problem persists after following those steps, I suggest reaching out to our Live Support Team. They can conduct a detailed investigation to determine why your mileage tracking has stopped working.

 

Here’s how to contact them:

 

  1. Go to the Help icon, then select the Assistance tab.
  2. In the box provided, briefly describe your issue or type Contact Support.
  3. Choose either Chat or Callback for help.

 

If you have any further questions about QuickBooks, please feel free to reach out through this thread.

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