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wayne-williams
Level 1

Why is the CHAT system not working ?

 
7 REPLIES 7
Ashleigh1
QuickBooks Team

Why is the CHAT system not working ?

Hello Wayne-Williams, 

 

Welcome to the Community page, 

 

What is happening when you try and use the chat system? 

 

Are you getting any error messages or anything showing up? 

Ashleigh1
QuickBooks Team

Why is the CHAT system not working ?

Hello Wayne-Williams, 

 

Welcome to the Community page, 

 

What is happening when you try and use the chat system? 

 

Are you getting any error messages or anything showing up? 

wayne-williams
Level 1

Why is the CHAT system not working ?

It goes to a blank chat web page and nothing then happens

Ashleigh1
QuickBooks Team

Why is the CHAT system not working ?

can we ask you Wayne, are you doing this through your account when you logged in or just on the website? 

wayne-williams
Level 1

Why is the CHAT system not working ?

Yes I am

wayne-williams
Level 1

Why is the CHAT system not working ?

Yes - I am logged in 

brandon31
Level 1

Why is the CHAT system not working ?

I've been having this issue for months. I don't even attempt to use chat anymore. When I'm logged into my account, regardless of which browser I use, if I initiate a support chat, a chat window opens for about 1 second, then closes. No errors or warnings appear. Nothing else happens, and the same process can be repeated indefinitely. Due to that ongoing issue, I've only been able to contact support via calls.