Your new pay roll app is so complicated and there is no manual to download! Sorry to say you are going to loose a customer here! Never been so unhappy!

I totally agree - its such a change, now so much to read!  but it also mine has not migrated across from Pay-suite correctly and I am still waiting for the "Care Team" to let me know what they are going to do as I've missed this weeks RTI submission!

good luck 

Hello Mike, 

Welcome to the Community page, 

Can we ask you to clarify what exactly you are trying to do with your new advanced payroll and are you doing this through the Quickbooks app?

You can not run any pay runs on the Quickbooks app you would need to run the payroll through the web browser.   

There are links we can send to help you all about advanced payroll. 

Hi 

thnaks for the quick reply - its a shame the Care Team does not get back to me that quick

Ive had 3 "specialist" try to help me over 3 days.  Ben was the only helpfull one who had to admit defeat and esculate to the "care team"  

Why was forced to migrate to this product rolled out two weeks before the end of the tax year?  

Not only does it not work, its such a big change from PaySuite I have so much to read and no time.

so disappointed

Hello Jacqui2, 

Welcome to the Community page, 

Thanks for your feedback,  our engineers are currently looking into this for you, soon as we have an update we will know.  We can send you payroll links to help you with the new payroll you have moved to. We are also here to help if you are stuck with a particular part, then let us know we will be more than happy to assist you with it. 

Hi

I have spoken to two lovely QB persons this morning and as usually I cannot get through to the real "experts" who are supposed to be working on my problems.  I don't doubt they are computer software experts but I have been doing payroll for forty years and I saw straight away the figures were not right.

The new payslips are also wrong which I didn't get a chance to talk about because the other problems are more important but:

a)  You are adding Expenses that we have a HMRC dispensations for into the Gross of my staff

b) These expenses a listed on the top right above Holiday pay and overtime which are taxable making the payslip confusing for me let alone my staff

c) Then the expenses are not added into the Net payment!

How do I fix these?

Hello jacqui2,

Thanks for the positive feedback on the agents assisting. Our work model is designed to ensure our care team technicians can spend maximum time tackling the main issues behind scenes, and as such they are non-customer facing. 

Can I clarify how you have recorded the expenses on the pay run, have you created a separate category for HMRC dispensations within the payroll settings? 

Hi

I have now learned there is even another layer in the Care Team I have been escalated again to the "developers" therefore extending the time it will take for them to correct.  Do they not know about the end of the TAX YEAR?

We only refund expenses that are covered by the dispensation and we pay them via Wages Expenses cash account.

 regards

jacqui