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Level 1

Hours Sync in QBO - Not Working

My staff clock in and out, they are not linked to certain services. Simply start and finish times. When I come to run payroll on QBO not all my staff hours sync.


The ones that do sync also include sick hours as worked even though they are not shown not the hours summary report in QB Time. Sick pay is a different pay rate so I don't want it imported as work. 


What am I doing wrong and how to I get all staff to sync.


Also if my staff member is due to start at 8am and they eagerly clock in at 7.45am do I have to manually change each clock in or is there a more productive, streamlined way to do this.


UK based. Thanks

QuickBooks Team

Hours Sync in QBO - Not Working

Thank you for posting here in the Community, @JW1698.


I'm here to help you fix the syncing issue with your staff hours to QuickBooks Online(QBO) from QuickBooks Time.


I understand that some of your staff hours are syncing while others are not showing in QBO. 


QuickBooks Online is an online service. The browser you're using can be the cause of this issue.


I recommend using a private browser to isolate the issue.


Here's how:


Google Chrome: press CTRL + Shift + N

Mozilla Firefox: press CTRL + Shift + P

Internet Explorer: press CTRL + Shift + P

Safari: press Command + Shift + N


If it works using a different or a private browser, go back to your default browser and perform a clear cache to remove temporary internet files on your computer. Before doing so, take note of your saved passwords and URLs.


  1. Open Chrome.
  2. Click More.
  3. Choose More Tools, then Clear browsing data.
  4. Add a time range. Select All time to delete everything.
  5. Check the boxes next to "Cookies and other site data" and Cached images and files.
  6. Select Clear data.


Sick hours' pay rate and the clock-in time of your staff depend on your configuration preferences. You can check about QuickBooks Time and QBO integration.


Additionally, you can review the frequently asked questions about the integration. You can get more tips and tricks using QuickBooks Time and QBO.


Let me know if you have additional questions about the integration. You can click the Reply button below. I'm always here to help.

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