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Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
Muz123
Level 2

Customers Ledger

Hello,

I was sending my customer ledger to my client. But the problem is I wrote narration in for customer statement for each invoice and I can see that in My customer Ledger. But when I received payment and I wrote in memo option I can't see that in my customer ledger. Invoices narration is visible but payments narration is not visible. Please help as I want to send this to my client and he should know against which invoice the payment was received which is only possible by writing narration on payment.

9 REPLIES 9
MarsStephanieL
QuickBooks Team

Customers Ledger

Hi there, @Muz123.

 

I'd be glad to help you verify if this is a cache-related issue and fix it. There are times that the data being accumulated when surfing will become outdated and can cause odd behavior to the program. 

 

I've replicated the details you've provided, checked the ledger, and seen nothing wrong. It shows the message on the statement in the invoice and the memo in the invoice payment. I've added a screenshot to see how it looks like.

 

You can begin logging into QuickBooks Online using an incognito browser. This way you'll not be able to use the saved data in your browser and will help you avoid getting issues. After that, if the invoice payment memo is shown in the Ledger, you can go back to the regular browser and clear the cache. However, if it's still the same you can use another supported browser as an alternative.

 

I've added this article for your future task when you're ready to evaluate your business financials: Categorize and match online bank transactions in QuickBooks Online. This also contains tips on how to troubleshoot if the bank transactions are matched to the wrong ones or if it won't download.

 

You can always tag my name in the comment section below if you have other concerns. I'd be happy to help you further. Take care and have a wonderful day ahead.

Muz123
Level 2

Customers Ledger

Hello I have tried using your method.

Similarly we are a group of 3 and we are facing this issue in each system. Please provide a valid solution.

Thankyou

RCV
QuickBooks Team
QuickBooks Team

Customers Ledger

I know it can get frustrating going through multiple troubleshooting steps and not having any of them work, Muz123.

 

I checked our records and there's no reported case about this one. Clearing the cache and using another supported browser are the basic troubleshooting steps we reconned to better isolate if this is a browser issue or not. 

 

In this case, I'd suggest contacting our Customer Support Team to investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. Here's how to reach them:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

Visit our Reports page for more insights about managing your reports in QuickBooks Online (QBO).

 

The Community will always have your back if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always.

Muz123
Level 2

Customers Ledger

Hello. 

I am sharing this screenshot. Please help. I can't see description/memo of narration i wrote in bill payments. 

When I receive Invoice Payment / Pay Bills using quickbooks online. When i write narration there its not visible in the ledger please help.  

Muz123
Level 2

Customers Ledger

Also please note. You have sent me the screenshot of general ledger. Go to supplier balance detail report and resolve this issue

MaryAnn_E
QuickBooks Team

Customers Ledger

Hello there, @Muz123.

 

It is not possible to show the description of the bill payments on the Supplier Balance Detail report. However, you can export them to your excel and manually add the memo then enter an additional column.

 

Here's how:

 

  1. Go to Reports and select the Supplier Balance Detail report.
  2. Click the Export icon.
  3. Select Export to Excel.
  4. From there, you can now delete the closed or rejected estimates transactions.

 

 You can also read these guided on how to make your reports more presentable:

 

Comment again if you have more clarifications. I'll be glad to help.

 

Muz123
Level 2

Customers Ledger

But why is quickbooks so hard? 

Its a common thing my supplier should know through which bill we adjusted that payment. Please send me a proper solution for this

Joesem M
QuickBooks Team

Customers Ledger

This isn't the kind of service we want you to experience, @Muz123.

 

I can see the importance of this to your business, so your supplier knows which bill you adjusted for the payment. I'll take note of this, so our engineers get more ideas on how to improve QuickBooks and give our customers the best experience possible.

 

On the other hand, you can follow the workaround provided by my colleague to export it to excel and manually add the memo column.

 

In the meantime, I recommend keeping an eye on our QuickBooks Blog to stay current with our updates and innovations.

 

I appreciate your patience, feel free to swing by here in the Community if you have any questions about QuickBooks. I'm here to help.

Muz123
Level 2

Customers Ledger

Highly dissatisfied.unrecommendable. 


@Joesem M wrote:

This isn't the kind of service we want you to experience, @Muz123.

 

I can see the importance of this to your business, so your supplier knows which bill you adjusted for the payment. I'll take note of this idea, so our engineers get more ideas on how to improve QuickBooks and give our customers the best experience possible.

 

On the other hand, you can follow the workaround provided by my colleague to export it to excel and manually add the memo column.

 

In the meantime, I recommend keeping an eye on our QuickBooks Blog to stay current with our updates and innovations.

 

I appreciate your patience, feel free to swing by here in the Community if you have any questions about QuickBooks. I'm here to help.