Welcome to the Community space.
We appreciate you letting us know about your current situation and that this isn't the experience we'd want you to have when using QuickBooks Online (QBO). We've checked here on our system and found no similar cases or ongoing investigations about recently created journal entries not found in the Recent section. It may have something to do with the browser you use when accessing your account. To rule out this possibility, we can perform some basic browser troubleshooting. If you're ready, you can use these shortcut keys to access an incognito or private browser:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once you're in, try to create a journal entry and save it to see if it'll show in your recent journal entry list. If it works and you're able to get through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also use other compatible browsers if the issue persists. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.
If you're still unable to see previously created journal entries, we'd recommend contacting our Customer Care Team so they can check your account in a secure environment to determine the root cause of the problem. See this page for more details: QuickBooks Online Support.
Moreover, you can check these handy articles about managing journal entries, and running reports to ensure data stays accurate:
Let us know how it goes so we can provide further assistance to help you get through this and start managing your journal entries inside the program. Take care, and have a nice day!
