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Rpm47
Level 2

Filtering some suppliers out of a custom Supplier Balance Detail report is extremely puzzling. Is any one else having trouble? or can give me suggestions?

 
2 REPLIES 2
Rpm47
Level 2

Filtering some suppliers out of a custom Supplier Balance Detail report is extremely puzzling. Is any one else having trouble? or can give me suggestions?

Being more specific about my problem: I have used Customise to de-select 2 of the 11 suppliers i want to filter out of the report.  That works ok. And it saves ok.  But when i go back to re-customise that report, de-selecting the other 9 suppliers doesn't work.  Intuit support told me to clear the cache on my Chrome browser, done that multiple times, but that doesn't solve the problem.

Jen_D
Moderator

Filtering some suppliers out of a custom Supplier Balance Detail report is extremely puzzling. Is any one else having trouble? or can give me suggestions?

Good day, @Rpm47,

 

Have you tried opening a private browser and filtering the report there? Usually, unexpected problems in QuickBooks Online are sometimes affected by browser issues. This is because the cache will constantly overwrite itself without deleting the old stuff, causing the program to function poorly.

 

To check if this issue is caused by the large data in the cache, since you already cleared the cache in Chrome, use a different browser this time. Incognito mode prevents cookies from being stored on the computer, making it a great place to identify browser issues.

 

Use any of these keyboard shortcuts depending on the browser you're using:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Safari: press Command Shift N

 

Also, it is highly recommended to use a supported browser to avoid compatibility issues. See this article for the list: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

If the same issue happens, contact us immediately. Our representatives can create an investigation on what's causing this problem. Please note that our Support Team are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

 

You can also request a callback, so you won't have to wait on the line. Here's how: 

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.
  4. Once done, select Start a chat or Get a call option.

Feel free to come back anytime if you have other questions. I'm here if you need further assistance. Have a good one!

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