General Ledger Detail Report by Account is Buggy

Hi, HAM9! I'm here to ensure you generate the correct data for the General Ledger Detail Report by Account.

Beforehand, I'd like to know to see what the reports look like on your end so we can determine its cause and provide accurate troubleshooting steps to fix this. Can you please share screenshots of the General Ledger Detail Report by Account and Profit and Loss report?

In the meantime, I suggest accessing your QuickBooks Online account using a private window. This way, we can determine whether this is a browser cache-related issue. The browser utilises cached data to load web pages quickly. However, excessive cache can lead to problems that impact the appearance and functionality of your account.

Using a private window helps us verify the issue since this doesn't save any data files. You can refer to these keyboard shortcuts to open an incognito window:

• Ctrl + Shift + N for Google Chrome browser)
• Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
• Command + Shift + N for Safari browser

If the reports provide the correct data, I recommend clearing your regular browser cache. This deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 

I'll keep an eye on your response. Please don't hesitate to get back to us on this thread.

@CharleneMaeF Don't argue with me. The issue arises with this particular report (General Ledger detailed list by Account). When the ordinary General Ledger report is run there is no issue. However even when the ordinary General Ledger report is viewed under Modern View the issue emerges. There is a definite bug. Stop deflecing the issue by pointing to Web browsers, Caches which is nonsense and typical of Intuit to push away known issues or not look into it. Further I cannot share screenshots; these are sensitive information to share on public forums. Besides I'm not getting paid to do a write up and document your bugs, identify in what scenarios and situations the bugs manifest... It's silly customers are paying Intuit for software to identify, report and document bugs for you .