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HELP - I have no access to my expsenses - all gone last 4 years

I am paying monthly subscription for QuickBooks Self-Employed at a price of GBP 12. I tried to access my user account today to prepare my tax return for this year and to sync my expenses. To my surprise it did not recognize my user account. NOW suddently it created a new account with the registered email address (where I receive the monthly subscription) and ALL is gone. My past four years expense collection vanished. I cannot believe this. Support is not even available in the evening. HOW CAN THIS BE that I am charged every month, BUT NO ACCOUNT. Please help.

QuickBooks Team

HELP - I have no access to my expsenses - all gone last 4 years

I understand the urgency of seeking assistance from our support team and gaining access to your data to complete your tax return, mclook23. Let me join you here and provide my help in resolving this matter.


QuickBooks offers customer support through various channels, including phone, chat, and the Community page. For now, our live support is available between 8 AM to 8 PM on weekdays and 8 AM to 6 PM during weekends. 


More details about their business hours are provided in this article: Contact QuickBooks Self-Employed Support.


Please know restoring access swiftly is extremely important to us as well. Let me share the steps on how you can retrieve your access to the correct account. Here's how:


  1. Go to our sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  5. When prompted, reset your password or select Skip.


Here are some additional options that you can explore to regain access

 to your account: Recover Your Intuit Account If You Can’t Sign In.


Once log back in, check if you can now see your data in QBSE and complete your tax filings before the deadline. 


Let me also share these additional resources in case you need more information when processing your tax return: 



Feel free to post your follow-up questions if you require additional assistance retrieving access, mclook23. The Community is always available to provide support whenever you need it.

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