I made purchase and sales from/to EU but in vat report there are no acquisitions or sales from/to EU showing. Anyone know why. Thanks
Hello there, smaidigitalltd-g.
Once you run your report in QuickBooks Online (QBO), let's see to it that the Report period is filtered according to the record date of the transaction. Doing this will make sure that you'll able to view the list transactions by the time they were created.
If the Report period on your VAT report is correct and still getting the same issue, you can delete and recreate your purchase transaction.
If you're still unable to see the transaction in your VAT report, this might be a browser-related issue. Sometimes too much cache stored in your web can cause unexpected behavior with the product. However, we can perform some basic troubleshooting steps to address it.
First, open your browser's private window. This disables cache and browsing history. You can access this by pressing the following keys:
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
If you're able to view your transaction in the VAT report, then let's go back to your regular browser and clear its cache, or else you another supported browser when accessing your account. It could be a temporary issue with QuickBooks and the current browser that you use.