Hello there, smaidigitalltd-g.
Once you run your report in QuickBooks Online (QBO), let's see to it that the Report period is filtered according to the record date of the transaction. Doing this will make sure that you'll able to view the list transactions by the time they were created.
If the Report period on your VAT report is correct and still getting the same issue, you can delete and recreate your purchase transaction.
If you're still unable to see the transaction in your VAT report, this might be a browser-related issue. Sometimes too much cache stored in your web can cause unexpected behavior with the product. However, we can perform some basic troubleshooting steps to address it.
First, open your browser's private window. This disables cache and browsing history. You can access this by pressing the following keys:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If you're able to view your transaction in the VAT report, then let's go back to your regular browser and clear its cache, or else you another supported browser when accessing your account. It could be a temporary issue with QuickBooks and the current browser that you use.
In case you need further guidance in customising your future reports in QuickBooks, you can check out this article: How to customise reports in QBO.
Please leave a comment below if you have any other questions or concerns, and I'll get back to you as soon as possible. I'm always here to answer them. Have a great day!
