INVOICE NOS

Hi zaheerbaber

When you create an invoice is the invoice number showing in a field in the top right hand corner/have you activated custom transaction numbers within the account and settings?

HI John

Yes i do have invoice nos and credit nos showing below the date . as for the custom transactions, i am unable to find in the settings. 

I am using Quickbooks Enterprise 2020.

Thanks

Let's try creating a test invoice using one of the sample company files in QuickBooks, zaheerbabar.

This is to determine if your company file has data damage or the program code needs repairing. I'll show you how to access the sample file.

1. From the File menu, choose Close company.
2. In the No Company Open window, click on the Open a sample file drop-down arrow.
3. Then, choose a sample file.

If it's automatically places invoice numbers in sequence, then let's run the Verify and Rebuild tool within your company file.

Otherwise, let's repair QuickBooks if the problem persists.

Let us know on how it goes. We'll be here to keep helping.

Hi Jane

I opened the sample fine and it was automatically placing invoice nos. Then i ran the Verify and rebuild tools and there were no problems found.

I appreciate you getting back to us and performing the troubleshooting steps shared by my peer above, @zaheerbabar.

If you haven't yet, let's repair your QuickBooks Desktop (QBDT) so invoice no. will be in sequence when creating a new invoice for new customers. 

Firstly, you'll want to create a backup copy for your company file to save the data.

Once done, you can now repair your QBDT to fix some program-related issues. Here's how:

1. Restart your computer to close unnecessary programs interfering with QuickBooks.
2. Click Start and then Control Panel. (In Windows 8/8.1: From the Start menu, open Search and type Control Panel. From the results, select Control Panel.)
3. Select Programs and Features. If necessary, choose to Uninstall a program. (If you don't see these options, select Programs, then Program Features.)
4. Choose QuickBooks in the list of programs and choose Uninstall/Change.
5. Click Continue, then Next.
6. Select Repair then Next. Wait for the Repair to complete.
7. Choose Finish. Restart your computer if prompted.
8. Don't forget to download the latest QuickBooks release when you open QuickBooks. 

If the issue persists, I recommend contacting our Technical Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.

You might want to read this article to learn how to record an invoice payment.

Please let me know how it goes in the comment section below. I'm only a post away if you have any follow-up questions. Have a great day.