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Mike Gough
Level 1

Issue exporting reports to Google Sheets

Hi there,

 

I am having issues exporting report data to Google Sheets from QBO. So when I am in a report, I click the Export to Google Sheets and when I get through to the Allow connection screen, I get a connecting error message - see image below. I have tried updating the settings in Chrome to allow pop ups from websites, as I had read that could be the issue. I have even added QBO to the allowed sites to have pop ups - see image below. Someone in my company who has admin rights (as do I) is not having any issues with the export. We have tried disconnecting the Google Sheets app and reconnecting it but no joy. Very frustrating. Is anyone else experiencing this or solved the issue? Be grateful for any tips or advice. Oh, I should also mention that I have tried Safari and that didn't work. I also tried the QBO Help and it was escalated to Tier 2 but then the new online agent disconnected without helping after I'd be on for over an hour!.

 

Thanks 

Mike

2 REPLIES 2
Ashleigh1
QuickBooks Team

Issue exporting reports to Google Sheets

 Hello Mike, Thanks for reaching out to us on the Community page, having had a look at your account, we can see your case of yesterday has been escalated to our tier 2 team, so going forward, any updates you will be informed by email from our tier 2 team.

Mike Gough
Level 1

Issue exporting reports to Google Sheets

Thanks for the response. I wanted to see if the community had any experience of this issue.

 

Mike

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