Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Missing Records 2021/2022 Tax Year

Help as right now I am feeling Physically sick. Email from my accountant to ask about records for my business 2021/2022.


I would say 98% of all the records have gone and there is very little to show. Obviously I have a deadline for HMRC but I am so worries everything has gone. 

QuickBooks Team

Missing Records 2021/2022 Tax Year

Hello, fragrancefmbydavid. 


When you encounter strange behaviors like missing data, we can perform some basic troubleshooting steps to fix them. This might be caused by a corrupted file cache stored in your browser. Let's open the webpage in an incognito or private browser. This mode will not save your browsing history and will help isolate any web issues. 


Here are the keyboard shortcuts:


  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Shift 


If it works, go back to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information. Before doing so, make sure to take note of your saved passwords and URLs. 


Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.   


We have an article for you that might come in handy if you're ready to tackle your self-assessment taxes: The QuickBooks Self Assessment for Income Tax checklist.


You're more than welcome to ask any other questions you might have regarding your taxes in the Self-Employed platform. I'm here to help out again. 

Level 1

Missing Records 2021/2022 Tax Year

Good Morning and thank you for your reply. 

it is not just me who is having this issue it is my accountant who is doing my tax returns and they too are reporting that their is very little information so something is wrong and I really cannot input every invoice and bank transactions for the last tax year




D Linley

QuickBooks Team

Missing Records 2021/2022 Tax Year

Thanks for getting back here, @fragrancefmbydavid.


I know this hasn't been easy for you and your accountant. I'm here to make sure you can connect with our designated support for assistance.


Since you and your accountant have encountered the same issue, I highly suggest reaching out to our QuickBooks Self-Employed (QBSE) Support Team. They're equipped with the necessary tools to check your account securely and can perform a screen-sharing session to conduct further investigation into this behavior.


You can follow the steps below to connect with us:


  1. Select Assistant from the top bar.
  2. Enter a brief discussion with your concern.
  3. Click I still need a human.
  4. Choose the way you want to connect with our support team.


You can visit this article for the detailed steps to contact them: Contact QuickBooks Self-Employed Support.


If you're prepared to handle your self-assessment taxes, we have an article for you that might be informative: The QuickBooks Self Assessment for Income Tax checklist.


Please let me know if you have more questions about managing your transactions and taxes in QBSE. We're always here to help. Keep safe!

Need to get in touch?

Contact us