No scheduled reports since Tuesday

James Read · ‎August 08, 2024

Hi

Just checking if scheduled reports have stopped for anyone else?

The last reports we received by email were on Tuesday 1.30am, so nothing on Wednesday or Thursday this week.

This is the same for 4 Quickbooks accounts, so I'm guessing it's the same for all UK Quickbooks users.

I have checked with support, but they don't have a record of anyone else reporting an issue (and have asked me to delete & recreate a report on one of the accounts, and wait and see if it's emailed tomorrow).

Thanks

James

GeorgiaC

Hi James, thanks for posting on the Community

We're yet to receive any similar reports of this at the moment, meaning the issue may be company specific.

I can see that your support case remains open with our care team, and we'd be grateful if you can report back to us after allowing the report to be generated overnight.

Thanks again for reaching Intuit support. I'm just a post away if you have further questions or require additional assistance.

James Read

Thanks Georgia.

I will report back as to whether the new report I’ve created comes through tomorrow.

The main reason I don’t think it’s company specific, is 4 x separate accounts have the same issue, starting the same day.

Also, I don’t want to imagine having to recreate 100’s of reports across the accounts as the solution :)

James Read

Just to update that this was fixed last night, and scheduled reports came through as normal today.

Thanks

James

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No scheduled reports since Tuesday