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1 Learning
Level 2
posted
‎February 10, 2023 03:00 AM
last updated ‎February 09, 2023 7:00 PM

Open invoices showing credits. How do I clear OLD credits?

I have a very strange situation that I am trying to clear up.

I ran an open invoice report and I ended up with five pages. I was able to clear out invoices that had not been paid from several years ago, but I am at a loss as to how to clear the credits off of my report. The credits are extremely old, on a bank account that has been reconciled and closed years ago and the credits will never be applied. When I go into the invoice, it is showing as paid, the check is cleared (that is the credit) and I tried to make a journal entry ( as discussed with my accountant) to clear the credit, but when I did, it seems to double the credit, and it still shows up on the open invoices . 

I just wanted to get these old credits that are going nowhere cleared off of my open invoices showing as customer credits.

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CharleneMaeF
QuickBooks Team
QuickBooks Team
‎February 10, 2023 05:03 AM

Open invoices showing credits. How do I clear OLD credits?

I'll help you handle these credits, 1 Learning.

 

You can delete the credit transaction to clear or remove it from your record. I'm here to show you how.

 

  1. Open your QuickBooks Desktop company file.
  2. Go to the Customers tab, then select the customer's name where the credit is recorded.
  3. From the Transactions tab, filter the dates to All, and the Transaction Type to All or just Credit Memo.
  4. Select the transaction from the result.
  5. Once the transaction is open, click on Delete and hit OK.

 

From there, the credit will no longer pop up when recording a new invoice or running reports.

 

Moreover, you can check out the topics from this link for more tips and resources while working with your customer transactions in the future: Get started with customer transaction workflows in QuickBooks Desktop.

 

If you have any other questions about clearing out existing customer credits, let me know by adding a comment below. I'm more than happy to help. Have a good one!

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