QB Online - issue when sending reports to excel
System - Windows 10 and 11 (issue is on both PC and laptop), Office 365
Report appears in downloads
When you click on it to open - message appears that there is an issue with the content and do you want to open the file -
Click -enable file
File opens - words appear but the values are all zeros.
I have been on a web chat with an advisor and they have no idea
I have tried the following
- Updated Office 365
- Changed browsers
- Changed if Kaspersky is on or off
This is incredibly frustrating - all I want to do is print off an all date TB to check that the potential move from Desktop to Online is OK and the software /advice falls at the first hurdle.
Is there an issue with Office 365? We use a business account
Is there an issue with Kaspersky and how it interacts
Are there settings in Office 365 that cause this
Are there some hidden settings in a browser that causes issues
Does Windows have some settings that need to be set to "off"
The assistant on web chat couldn't answer these questions and I am in hour 5 of what should have been a 10min job. I have downloaded the info into a pdf and converted that into excel and am using that.
With Desktop I used to run the QB doctor software and all would work
Can anyone help
Thanks
