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Level 1

rent, utilities and insurance reported as disallowable



I have rent, utilities and insurance reported as 'disallowable'. How do I change this to allowable??





QuickBooks Team

rent, utilities and insurance reported as disallowable

Hello there!


Let me share some information on how QuickBooks Self-Employed (QBSE) tracks allowable and disallowable expenses.


QBSE tracks rents, utilities, and insurances as disallowable expenses for private or non-business portions of these expenses; cost of buying business premises. Thus, it only tracks these account detail types as allowable expenses for business premises; business and water rates; light, heat, power costs; property insurance; security; and use of home as office (business portion only).


If you want to track them as allowable, I recommend seeking help from your accountant. This way, they can guide you on how to track it.


I'm adding this article for more information: Allowable and disallowable expenses explained.


Come back to this post if you have other concerns or follow-up questions about this. I'm always here to help.

kelly lou
Level 1

rent, utilities and insurance reported as disallowable


I am entering the % for council tax and energy costs for use in my home office which is 1/7th of the monthly payment yet when I put under rent/utilities it comes up as disallowable. I have tried adding it as a home office expense and it still comes up as disallowable.


Having checked on the HMRC website, I can add these an expense but it is not logging correctly, please advise?

QuickBooks Team

rent, utilities and insurance reported as disallowable

Nice to see you join this thread, kelly.


I can share with you some insights on how to isolate and get around this issue. 


I recommend logging out and logging back into your QuickBooks Self-Employed (QBSE). It refreshes your account for the updates to take effect. 


If this is not the case, I suggest accessing your account in a private or incognito mode. This way, we can check if this is a browser cache issue. The browser uses cache data to swiftly load web pages faster. However, too much of it causes issues that affect the views and performance of your account. 


Using a private window helps us verify the issue as this doesn't save any data files. You can refer to these keyboard shortcuts in opening an incognito window.


  • Ctrl + Shift + N for Google Chrome browser)
  • Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
  • Command + Shift + N for Safari browser


Once resolved, I recommend clearing your regular browser cache. Doing so deletes all the data from your browser and optimizes its performance. Using other supported browsers also helps us verify if this is a browser-specific issue. 


I'll be around if you need more help running your accounts ow with your QBSE. Keep me in the loop by tagging me in your reply. Keep safe!

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