Why can I no longer see journals on my sales and expense transactions?

Hello Sandy welcome to the Community,

Can I please confirm is it the customer/suppliers area you are looking to see Journals?

Thanks

Hi, if I looked at a customer or supplier's transactions I could see when a journal had been processed, now I cannot see the journals and cannot reconcile a customer or supplier account.

I've got some steps to help you get the journals back, sandy.

Sometimes, missing functionalities can be caused by a browser-related issue. Let's do some troubleshooting steps to fix this.

Here's how:

1. Open an incognito or private browser and log in to your QuickBooks account. This prevents browsing history from being stored.
2. Go to the customer or supplier section and open the transaction to see if the transaction journal option show up.
3. If you see the option, then we can go back to your regular browser and clear the cache. This helps improve your browser's settings and functionalities.

Alternatively, open a different browser such as Internet Explorer, Firefox, or Safari to identify if you have the same issue. 

If you're getting the same result, contact our Customer Care Team.

Here’s how you can reach out to us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Should you have other questions or concerns, you can always get back to us here. Thanks.