2 days ago I lost all my categories when I try snapping a receipt

Thanks for posting your inquiry about the categories that unexpectedly disappeared when working with receipts in QuickBooks Online, thebeargardener.

I'd also like to ask if you're using the QBO mobile app. If so, I want to share that we received a few similar reports about this issue a few days ago.

However, our engineers were able to quickly find a solution and have recently released an update to restore the missing categories.

To apply this fix, I would recommend updating the app on your device. Alternatively, you can also temporarily remove and then reinstall the app.

Here's what you need to do:

1. Tap and hold the QBO mobile app on your phone.
2. Drag the app to the Uninstall section.
3. Click Yes to confirm.

After uninstalling, you can download the app again using this link: iOS.

For more tips and tricks on using the app for your business, feel free to check out or bookmark these articles:

• Compare Mobile App Features
• Add A Note To A Transaction In The QuickBooks Online App (iOS Only)

As always, feel free to reach out to the Community anytime you need more help when tracking receipts, categorizing bank transactions, and taking advantage of any features in QBO. We're always here to support you and provide guidance when needed.

Mobile app using an iPhone 

Thank you 

I am having them same issue. I lost all my categories and receipts for the last 12 month. This happened after updating my app on my Iphone.
Please help with this as it will cost many many hours of work and also means I lost receipts.

Hi isisdujouryoga, thanks for joining the QuickBooks Community

We're sorry to see you've had trouble with missing data. If a bank feed was deleted, we can recover all associated transactions as previously categorised, meaning you won't have to re-import these. 

So that we can get some account-specific information to look into this further for you, please contact our QuickBooks Self-Employed team by chat messaging. 

Thanks again for reaching out to the QuickBooks Community. We'll be around if you have any other queries!