6.4.17 of QB Self-employed mobile app none of my transactions showed. I’m using an iPhone 8 Plus. Still works on PC. I spent 1.5 hours on online chat yesterday and problem was sorted. All transactions gone again today. Has anybody else had this problem?

I appreciate you for bringing this to our attention here in the Community, @sueftc.

We can do a few troubleshooting steps to get your missing transactions to show on your mobile app. Let's clear your app's data to help refresh applications and eliminates common issues. 

Here's how:

1. Go to Menu ☰.
2. Choose Help & Feedback.
3. Tap Refresh Data,
4. Lastly, select Refresh.
   
   

In your device Settings:

1. Go to the Setting General iPhone Storage and choose an app that's taking up a lot of space.
2. Click Offload App to free up the storage without deleting the documents and data for the app.

If the issue persists, you may proceed in doing the steps below:

• Restart your phone and launch again the app.
• Update your phone's operating system.
• Uninstall/Reinstall the app.

Once your transactions are already in your account, you can now start reviewing them. For ideas, please see this article: Categorise transactions in QuickBooks Self-Employed.

I'm just a post-away if there's anything that I can help with your transactions in QuickBooks Self-Employed mobile app. I'll be happy to assist you again. Stay safe and take care.

Thank you, but my QB Self-employed screen looks nothing like the one you have shown me. But I just went back onto the Home Screen and all data and transactions have suddenly appeared without me doing anything! I will keep my fingers crossed it doesn’t do it again.