cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
steventhacker75-
Level 1

A invoice says paid but it hasn't been. How can I remove the paid part from it and resend.

 
Solved
Best answer October 03, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

A invoice says paid but it hasn't been. How can I remove the paid part from it and resend.

Hello Steventhacker75, 

 

Welcome to the Community page, 

 

If this is a bill payment you likely have the automatic bill payment option turned on. To turn this off if you go to the main cog wheel>account and settings>advanced> automation > toggle off automatically apply bill payment to off> save> done going forward it will not then apply this for you, you will need to do this manually. If that is not the case or it is for a customer invoice see below.

 

If you go into that invoice payment by clicking into the payment made (or received if it is a customer invoice) and just delete the payment and then that will re-open the invoice for you to send.

Then when you actually receive the payment, you can then select the payment option or match it in the bank.

Any questions at all let us know. 

View solution in original post

1 REPLY 1
Ashleigh1
QuickBooks Team

A invoice says paid but it hasn't been. How can I remove the paid part from it and resend.

Hello Steventhacker75, 

 

Welcome to the Community page, 

 

If this is a bill payment you likely have the automatic bill payment option turned on. To turn this off if you go to the main cog wheel>account and settings>advanced> automation > toggle off automatically apply bill payment to off> save> done going forward it will not then apply this for you, you will need to do this manually. If that is not the case or it is for a customer invoice see below.

 

If you go into that invoice payment by clicking into the payment made (or received if it is a customer invoice) and just delete the payment and then that will re-open the invoice for you to send.

Then when you actually receive the payment, you can then select the payment option or match it in the bank.

Any questions at all let us know. 

Need to get in touch?

Contact us