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pressureworxgsy
Level 1

All my data has disappeared. I have no customers, estimates, invoices etc. How can I recover this? Thanks

 
Solved
Best answer March 18, 2022

Accepted Solutions
Mark_R
QuickBooks Team

All my data has disappeared. I have no customers, estimates, invoices etc. How can I recover this? Thanks

It's good to see you here in the Community, @pressureworxgsy.

 

There are some possible reasons why all your data disappeared. I'd like to share it with you and help recover your data.

 

The most common reason why you can't see all your data in QuickBooks Online is that you've logged in to the wrong account. You'll want to make sure the account you logged in to is the correct one.

 

However, if you logged in to the correct account, let's run the Audit log report to trace changes on QuickBooks. It's possible that one of your users deleted all your data. Here's how:

 

  1. Click the Gear icon, then select Audit Log.
  2. Use the fields on the page to choose the appropriate UserDate, or Events filter to narrow the results.
  3. Review the list and verify if there are deleted transactions or customers.

 

If there are no histories of deleted customers and transactions, let's open your account in a private window. This will help isolate data issues in your browser.

 

Once done, check again for the missing transactions and customers. If you're able to see them again, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative.

 

I'm also adding these articles to learn how to view sales transactions and manage customers in QuickBooks Online:

 

 

Please know that I'm just a reply away if you need any further assistance recovering your data in QuickBooks Online. Have a good one, @pressureworxgsy.

View solution in original post

1 REPLY 1
Mark_R
QuickBooks Team

All my data has disappeared. I have no customers, estimates, invoices etc. How can I recover this? Thanks

It's good to see you here in the Community, @pressureworxgsy.

 

There are some possible reasons why all your data disappeared. I'd like to share it with you and help recover your data.

 

The most common reason why you can't see all your data in QuickBooks Online is that you've logged in to the wrong account. You'll want to make sure the account you logged in to is the correct one.

 

However, if you logged in to the correct account, let's run the Audit log report to trace changes on QuickBooks. It's possible that one of your users deleted all your data. Here's how:

 

  1. Click the Gear icon, then select Audit Log.
  2. Use the fields on the page to choose the appropriate UserDate, or Events filter to narrow the results.
  3. Review the list and verify if there are deleted transactions or customers.

 

If there are no histories of deleted customers and transactions, let's open your account in a private window. This will help isolate data issues in your browser.

 

Once done, check again for the missing transactions and customers. If you're able to see them again, go back to your regular browser and clear its cache. You can also use another supported browser as an alternative.

 

I'm also adding these articles to learn how to view sales transactions and manage customers in QuickBooks Online:

 

 

Please know that I'm just a reply away if you need any further assistance recovering your data in QuickBooks Online. Have a good one, @pressureworxgsy.

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