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adridirenz
Level 2
posted
‎June 10, 2022 09:55 AM
last updated ‎June 10, 2022 1:55 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

 
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Best answer June 10, 2022
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Ashleigh1
QuickBooks Team
QuickBooks Team
‎June 10, 2022 11:20 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

Thanks for checking that Adrirenz, can you please fully uninstall the app and then reinstall it again and let us know if the information is showing or still missing when you log back into the app. Thanks 

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John C
QuickBooks Team
QuickBooks Team
‎June 10, 2022 10:22 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

Hi adridirenz Thanks for reaching out to us here on the Community. Is there any information within the account that you'd previously entered or is it completely empty?

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adridirenz
Level 2
‎June 10, 2022 10:27 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

It is completely empty.

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎June 10, 2022 11:05 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

Hello Adridirenz, is this on the app version or the web browser version or in both? 

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adridirenz
Level 2
‎June 10, 2022 11:15 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

Hi. I have just checked the web browser and all the information appears to be there. So it is only on the app version that all information is missing.

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎June 10, 2022 11:20 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

Thanks for checking that Adrirenz, can you please fully uninstall the app and then reinstall it again and let us know if the information is showing or still missing when you log back into the app. Thanks 

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adridirenz
Level 2
‎June 10, 2022 11:30 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

That worked. It is all back now. Thank you.

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Ashleigh1
QuickBooks Team
QuickBooks Team
‎June 10, 2022 11:33 AM

All my previous information has disappeared. From saved businesses to sales receipts and expenses. Is there a way to retrieve all this information?

That's great to hear Adridirenz, have a lovely day 

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