Amount paid to company in error so payment returned to customer

Thanks for posting here in the Community space, @Kaizenenergy. Let me help you with the paid amount in your company and return it to the customer.

If you've received a payment from a customer in error, you can process a refund for them to return the money. To do this, you can create a sales receipt to record the payment, and then follow up with a refund to document the return of funds to the customer. I'll show you the steps:

Create a sales receipt.
 

1. From the +New, click Sales Receipt.
2. Choose the customer in the Customer dropdown.
3. Put the sales information like Payment method.
4. Select any product or service from the Select a product/service dropdown.
5. Once done, click Save and send to email the receipt.

After that, make a customer refund.
 

1. Click +New and choose Refund receipt.
2. Decide which customer you want to give the refund to from the Customer dropdown.
3. Put the details in the fields using the same information as the sales receipt.
4. Check the transaction and choose Save and Close.

However, if you mean something else, post it here again or reply in this thread. We want to make sure we provide the resolution you need. Any additional information would be a great help.

Moreover, you may also manage your bills by tracking and recording the payments. For further guidance on how, check this article: Enter and manage bills and bill payments in QuickBooks Online.

You can comment below for other questions about returned payments in QBO. I'm always ready to help you. Have a good one!