Any ideas why the cc isn't working on Invoices out to customers? So annoying we are not receiving the copy?

Hello Sallylefeverbell11

Welcome to the Community.

Have you got your email in the settings? Cog>Company settings>Sales>Messages>input your email in where its showing CC

When this is filled out it should apply to all invoices, If there is nothing in the settings, are you manually editing the invoice under the customer email to CC yourself in as if your not manually copying yourself into the email and its not in the settings it wont apply.

If you have and are doing the above could you advise of your email and internet provider so we can look into this further. Thanks 

Hi , I am having the same issue on cc for invoices. 

I have a set of recurring invoices for clients. However , each time the invoices are being sent to clients, we are not receiving a copy (which is under cc), and email addresses has already been inputted.

Thanks

Kailash 

Hello, Kailash. Let's work together to ensure you'll receive a copy of your client's invoice.

To start the troubleshooting process, let's reset your email. Allow me to guide you through the process:

1. Hover to the Settings, then select Accounts and Settings.
2. Navigate to the Company section, then click the Edit ✎ in Contact info.
3. Delete your Email Address, then re-enter it.
4. Click Save, then Done.

Once done, please proceed to the steps below:

1. Go to Settings, then choose Accounts and Settings.
2. Select Sales section.
3. Click the Messages tab, then tick the "Email me a copy at..." box.
4. You can also enter your email address in the Copy (Cc) new invoices to address field.
5. Click Save, then Done.

After this, send an invoice to your customer (use your email as an example) or schedule a recurring invoice with today's date and see if you'll receive that specific invoice. If you still can't receive the invoice, try using a different email address with a different domain (for instance, if you were using a Gmail email address, try a Hotmail or Yahoo address instead).

If the issue persists, please refer to this article to learn how to troubleshoot your issue further: 3 solutions for when customers aren't receiving your emails.

Additionally, you might want to check out this article to learn how to see your best sellers: Use reports to see your sales and stock status in QuickBooks Online.

Keep me in the loop if any new concerns arise, and I'll gladly assist you. Have a great day.