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robertford853-ms
Level 1

App crashes every time i save an invoice

 
5 REPLIES 5
John C
QuickBooks Team

App crashes every time i save an invoice

Hi robertford853-ms What device are you using?

robertford853-ms
Level 1

App crashes every time i save an invoice

I pad pro 2021 and I phone XR

EmmaM
QuickBooks Team

App crashes every time i save an invoice

Hello Robert, Thank you, we've checked and there is no current issue with the saving of an invoice. Can we ask you to uninstall the app and then reinstall it and let us know if the same thing happens?

robertford853-ms
Level 1

App crashes every time i save an invoice

Have tried that and no change 

ChristineJoieR
QuickBooks Team

App crashes every time i save an invoice

I appreciate your patience in reinstalling QuickBooks Online, @robertford853-ms.

 

 

I'll help with the issue you encountered today. The QuickBooks Online mobile app uses a different interface compared to the browser version.

 

 

I suggest using a browser to have a better experience in processing invoices.

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

Additionally, clearing cache and cookies can also help you resolve this issue. See this article.

 

 

If the issue continues, you can call our contact support to give you further help.

 

 

Drop a comment if you want more assistance. We will make sure everything will be sorted out for you. Have a nice day!

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