cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
Gareth_Davis
Level 3

Bank account reconnection has generated duplicate transactions

Hi,

 

Earlier today I got a message via the QBSE mobile app that I needed to re-authorise the connection to my bank account.

 

I did this, and momentarily there were two bank accounts listed on my connected accounts page – the same account was on there twice.

 

It soon returned to just showing the account up once, but then I got a message saying I had more than 100 transactions to review. Upon checking these out I realised that they were all from the 2021/22 tax year and had already been imported into my QBSE account and categorised.

 

I marked them all as Excluded as I couldn't see any other option. So I now have more than 100 transactions appearing twice on my 2021/22 list, which isn't helpful at all. 

 

How can I either hide or, ideally, delete these duplicates altogether? I didn't do anything to make them show up, they shouldn't have been imported on account re-authorisation, yet now they are in my QBSE list and getting in the way.

 

Thanks.

Solved
Best answer September 01, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

Bank account reconnection has generated duplicate transactions

Hello Gareth_Davis, 

 

Welcome to the Community page, 

 

So you can just toggle off the old exciting connection if there's a new connection created for you. To toggle this off if you go to the cog wheel> connect bank>on the right hand side will see a green toggle bar if you move it along that will then toggle it off for you and not sure any transactions that are in that account only for the new account that is still toggled on. 

View solution in original post

1 REPLY 1
Ashleigh1
QuickBooks Team

Bank account reconnection has generated duplicate transactions

Hello Gareth_Davis, 

 

Welcome to the Community page, 

 

So you can just toggle off the old exciting connection if there's a new connection created for you. To toggle this off if you go to the cog wheel> connect bank>on the right hand side will see a green toggle bar if you move it along that will then toggle it off for you and not sure any transactions that are in that account only for the new account that is still toggled on. 

Need to get in touch?

Contact us