Hi @tinyhouse,
Thank you for your prompt reply, as well as sharing a screenshot of the error message that you get. I'll point you in the right direction for support so you can have your online bank up and running.
I've checked, and there's no reported issue about your specific bank. I suggest contacting our Technical Support team for further assistance. They can offer a remote access session to your computer (with your permission), and investigate further as to why you have this issue.
Here's how:
- Log in to your QuickBooks Online (QBO) company.
- Click the Help menu.
- Select Contact us.
Whenever you encounter issues with your online bank, you have the option to import your bank transactions in QBO. Check out this article for the steps: Import bank transactions using Excel CSV files.
In case you face issues with this process, open this article: Common errors for importing bank transactions using CSV. The usual causes of errors during the process are listed, along with the steps on how to fix it.
Feel free to direct other questions you may have in the comments below. I'll get back to you as soon as I can.
