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Hello. @info353.
Let's first resolve the difference between the amount of the deposited payments and the actual invoice. Once completed, you can process a credit with the exact amount on it.
Let me walk you through the steps:
For additional reference, you can check these articles: How to resolve reconciliation differences.
Once completed, let's create a credit.
The alternative option would be to go to the invoice> receive payment on the invoice and pay the 78.50>save and close. It will automatically create an unapplied payment of 0.20 if you have no other invoices open for the same customer the unapplied payment can then be used partly to pay off the next invoice (like a credit)
Always feel free to swing by here in the Community if you have other questions. I'm just a few clicks away.
Hello. @info353.
Let's first resolve the difference between the amount of the deposited payments and the actual invoice. Once completed, you can process a credit with the exact amount on it.
Let me walk you through the steps:
For additional reference, you can check these articles: How to resolve reconciliation differences.
Once completed, let's create a credit.
The alternative option would be to go to the invoice> receive payment on the invoice and pay the 78.50>save and close. It will automatically create an unapplied payment of 0.20 if you have no other invoices open for the same customer the unapplied payment can then be used partly to pay off the next invoice (like a credit)
Always feel free to swing by here in the Community if you have other questions. I'm just a few clicks away.
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