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info353
Level 1

Bank transaction is £78.50 but the invoice is £78.30. What can be done to add this into the customers account as credit? there is no point trying to refund 20p.

 
Solved
Best answer July 21, 2019

Accepted Solutions
IamjuViel
QuickBooks Team

Bank transaction is £78.50 but the invoice is £78.30. What can be done to add this into the customers account as credit? there is no point trying to refund 20p.

Hello. @info353.

 

Let's first resolve the difference between the amount of the deposited payments and the actual invoice. Once completed, you can process a credit with the exact amount on it.

 

Let me walk you through the steps:

  1. On the Banking page, select the For Review tab.
  2. Select the transaction to open it.
  3. Select the Find other records or Find match button to open the Match transactions window.
  4. By default, the Match transactions window lists All transactions within the date range, but you can narrow the results.
  5. Use options on the Show drop-down menu to specify the type of transaction you're looking for.
  6. If the transaction you're looking for is outside the default date range, select the From and To date fields to change the dates.
  7. If the amounts are different, you can locate additional matched transactions, or select Resolve Difference to open the Add resolving transactions fields to add the Category and Amount (and, optionally, Payee) of a resolving transaction until the difference equals zero.
  8. If necessary, you can use the Add new transaction button to add multiple resolving transactions.
  9. Select Save

For additional reference, you can check these articles: How to resolve reconciliation differences.

 

Once completed, let's create a credit.

  1. Click the Plus Icon (+).
  2. Choose Credit.
  3. Select the Customer's name.
  4. Enter the credit details.
  5. Click Save and Close.

 

The alternative option would be to go to the invoice> receive payment on the invoice and pay the 78.50>save and close. It will automatically create an unapplied payment of 0.20 if you have no other invoices open for the same customer the unapplied payment can then be used partly to pay off the next invoice (like a credit)

 

Always feel free to swing by here in the Community if you have other questions. I'm just a few clicks away.

View solution in original post

1 REPLY 1
IamjuViel
QuickBooks Team

Bank transaction is £78.50 but the invoice is £78.30. What can be done to add this into the customers account as credit? there is no point trying to refund 20p.

Hello. @info353.

 

Let's first resolve the difference between the amount of the deposited payments and the actual invoice. Once completed, you can process a credit with the exact amount on it.

 

Let me walk you through the steps:

  1. On the Banking page, select the For Review tab.
  2. Select the transaction to open it.
  3. Select the Find other records or Find match button to open the Match transactions window.
  4. By default, the Match transactions window lists All transactions within the date range, but you can narrow the results.
  5. Use options on the Show drop-down menu to specify the type of transaction you're looking for.
  6. If the transaction you're looking for is outside the default date range, select the From and To date fields to change the dates.
  7. If the amounts are different, you can locate additional matched transactions, or select Resolve Difference to open the Add resolving transactions fields to add the Category and Amount (and, optionally, Payee) of a resolving transaction until the difference equals zero.
  8. If necessary, you can use the Add new transaction button to add multiple resolving transactions.
  9. Select Save

For additional reference, you can check these articles: How to resolve reconciliation differences.

 

Once completed, let's create a credit.

  1. Click the Plus Icon (+).
  2. Choose Credit.
  3. Select the Customer's name.
  4. Enter the credit details.
  5. Click Save and Close.

 

The alternative option would be to go to the invoice> receive payment on the invoice and pay the 78.50>save and close. It will automatically create an unapplied payment of 0.20 if you have no other invoices open for the same customer the unapplied payment can then be used partly to pay off the next invoice (like a credit)

 

Always feel free to swing by here in the Community if you have other questions. I'm just a few clicks away.

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