Can anyone help with customer emails not showing when an invoice is selected from Sales in preparation to send?

Hello JDO1234, Does this only happen with this one customer on this one invoice? Could we ask you to delete that invoice and create a new one does the email address then appear?

Hi,  This is happening with all customers.  I have tried deleting and raising a new invoice,but its the same problem.

Thanks for coming back and sharing follow up details, @JD01234.

I appreciate that you've already troubleshot the browser to see if it's browser-related. In this case, I encourage contacting our Care Support team so we can investigate this further. They got tools to pull up your account in a secure private session.

Here's how to reach them:

1. Sign in to your QBO account.
2. Go to the Help menu.
3. In the Search tab, select Contact Us.
   
4. Enter the topic you need help with, and then hit Continue.
   
5. Select Chat with us.
   

Support is open M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

Also, I've added an article if you need a reference on personalising your invoices and other sales forms: Customise invoices, estimates, and sales receipts.

If you need additional help with sending your invoices, let me know by adding a comment below. I'm more than happy to help. Keep safe!