I appreciate you reaching out about managing credits in QuickBooks Self-Employed (QBSE), @susanne9. As a QuickBooks user myself, I understand the importance of having flexible tools that can adapt to your unique business needs.
Please note that the program is primarily designed for freelancers and independent contractors, focusing on tracking income and expenses for tax purposes. With this, it doesn't include some of the advanced bookkeeping features, such as credit notes.
As an alternative, you might consider editing the invoice if it hasn't been paid yet or recording it as an expense, which would represent the credit to your customer. However, it's always best to consult with a qualified accountant or tax professional to ensure you're recording transactions correctly for your specific situation.
If you frequently need to issue credit notes, you may want to consider upgrading to QuickBooks Online (QBO), which offers this type of feature.
I hope this information helps, @susanne9. If you have any questions or would like to discuss options, let me know in the comments. I'm always happy to brainstorm solutions that fit your unique business needs.
