Can we confirm what level of user access you have with QuickBooks Online.Is it custom/standard, company admin or master admin?
The app has recently been updated to remove a bug that was allowing custom/standard users to use it and nowonly company admin and master admin users can use the app.
mine is doing exactly the same :( I am the owner and have admin rights
Hi there, @ElsieDance
If this issue persist, try to close and restart the app. For more details and troubleshooting steps, check this article for reference: Troubleshooting Quick-Start Guide for the QuickBooks Online app.
Also, feel free to check this article in case you need to track mileage in your QuickBooks Online Mobile App: Android mileage tracking troubleshooting guide.
Should you need more help or you have other concerns, you can always get back to us anytime. We're only a post away.
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