Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Hello and happy Friday to all.
I'm having a frustrating time trying to add older transactions in csv format to one of my connected accounts. The file contains 3 fields: date, description and amount.I have tried 3 different csv variants: CSV UTF-8 (Comma-delimited), Macintosh Comma-separated Values, anfd Comma-separated Values. All 3 have a .csv file extention, and none of them work. Each attempt ends with this:
Error Importing
I understand the inconvenience this has caused you, muso. Please know that this isn't the experience we want you to have. We take your concerns seriously and assure you that we will bring this issue to the attention of our management for improvement.
To investigate and resolve the problem you encountered with importing your CSV file, we recommend that you contact our dedicated QuickBooks Self-Employed (QBSE) Support team. Our support staff is equipped with specialized tools, including screen-sharing capabilities, to identify the root cause of the issue.
To contact our support team, please go to the Help (?) section and select Contact us. Our live support is available from Monday to Friday, 8 AM to 8 PM, and on weekends from 8 AM to 6 PM.
I'll be adding this article for your convenience to learn how to categorise the transactions you download from your bank or enter into QuickBooks: Categorise transactions in QuickBooks Self-Employed
Feel free to reach out to us if you have further questions about transactions in QBSE. We'll be here to help. Take care.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.