When I get collections through Gocardless or direct debit, client balance is automatically set off. In for review list, If I "add" the collection is getting treated as a deposit and sitting in revenue due to which revenue is double counted. How to resolve this. If I try to "match", its asking me to select the clients manually to offset their balances, but the balances are already set off so the client does not appear in pending balance list.
What is the correct method to offset gocardless or direct debit.
