Change expense to income in the app

davepearson · ‎April 16, 2020

I received an email from ebay informing me that I had made a sale. I forwarded it to the QB receipts email address but QB recorded it as an expense rather than income. I was able to edit the amount in the Android app on my phone (which I didn't need to do) but was unable to delete the minus sign. In the end I used the laptop app to delete the minus sign. Is this a glitch in the phone app or was I not muttering the correct incantation at the time?

Charies_M · ‎June 02, 2020

I appreciate you taking time to check this out, davepearson.

Since the previous troubleshooting steps did not work, we can try deleting and manually creating these transactions instead.

For your reference on how to manually add transactions in QuickBooks Self Employed, check out this guide: Manually add transactions in QuickBooks Self-Employed.

It would be great if you'd let me know the results. I want to make sure everything is working fine. Take care and have a good one!

View solution in original post

Rose-A · ‎April 16, 2020

Hey there, davepearson.

So far, we haven't received any similar issues reported. Performance issues in QuickBooks application are resolved by doing basic troubleshooting steps. Let's try to uninstall and reinstall the app and try to change the amount.

To learn more about QuickBooks app and forward receipts feature, check out these articles:

However, if you're still unable to edit the amount, I'd suggest getting in touch with our QuickBooks Self-Employed Support for further investigation.

In case you want to know some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

Let me know how it goes by leaving a reply below. I'd be glad to provide additional assistance.

davepearson · ‎April 17, 2020

Thanks for that helpful response. Reinstalling the app didn't change things so I contacted Customer Support. They asked for a screenshot and then replied with "This feature is currently not available in the mobile app but only on the computer/laptop".

So there you go, it can't be done. Good to know.

davepearson · ‎June 02, 2020

Six weeks later and this glitch is still not fixed.

Charies_M · ‎June 02, 2020

I appreciate you taking time to check this out, davepearson.

Since the previous troubleshooting steps did not work, we can try deleting and manually creating these transactions instead.

For your reference on how to manually add transactions in QuickBooks Self Employed, check out this guide: Manually add transactions in QuickBooks Self-Employed.

It would be great if you'd let me know the results. I want to make sure everything is working fine. Take care and have a good one!

davepearson · ‎June 02, 2020

Thanks for getting back to me Charies. Deleting and manually recreating transactions is a slightly less clumsy and annoying work-around for this glitch than signing in to my account via a web browser. If "less annoying" is what Quickbooks Self-Employed aspires to then they can continue to leave this glitch in the app.

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Change expense to income in the app