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Only in the last week, I've noticed an issue when recording Credit Card payments from the transactions from my current account (which is linked, so the transactions auto-populate)
When selecting 'Record as Credit Card Payment' , the 'Select Credit Card' option ("Which credit card did you pay") it is only showing me my 6 accounts which are 'Bank Accounts/Cash at bank on hand', not ANY Credit Cards. It allows me to select the supplier to the correct name, however it's not allowing me to select the actual Credit Card I've paid, therefore not allowing me to match the payments between accounts.
I've checked Chart of Accounts and I have 14 Credit Cards but none are showing when trying to record the payment to them. I've done it before as all of the transactions in Bank Register are CC Payments, so unsure why/what has now changed? Not all of them are linked with the providers on QB.
Can someone assist please - I've noticed this the past 4 days, tried different browsers, tried creating a CC Credit on the Credit Card to see if it allows the match but it's not correct and I want it to be consistent with my previous transactions?
Hi nikinoos, welcome to the Community & thanks for the detailed post.
We're aware of an issue with the CC options not appearing on the drop-down and we're tracking this on the following investigation: INV-85771 -QBO BANKING UK - Recording as credit card payment in bank feeds is not allowing a credit card to be selected. Please await further updates on this via email; in the meantime, you can record the transaction manually or by selecting the credit card as the category using the categorise option.
Hello Community users, we just wanted to pop in and update this thread. Our banking engineers put through a fix for this issue on the 6th April. If you find you have a similar problem please let us know and we'll investigate ASAP.
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